Skills
Customer Support
2-5 Years
Customer Support > Chat Support
2-5 Years
Customer Support > Sales Support
2-5 Years
Cold Calling, Telemarketing, Appointment Setting, Sales and Marketing, Virtual Assistance, Customer Service, Lead Qualifying, Technical Support
2-5 Years
Phone Communication
2-5 Years
Experience highlights
Sales Representative
GO HEALTH 360
·
June/2024
–
Present
I professionally engaged with customers by initiating outbound calls, clearly informing them of the purpose of the call, and ensuring effective communication about pharmacy services. I also verified and updated customer information, including medication lists and delivery addresses, to maintain accuracy and compliance with pharmacy protocols. Additionally, I facilitated seamless transfers to pharmacy advisors, ensuring customers received expert guidance and support regarding their prescriptions.
Sales Representative
HEALTH HUB LLC
·
March/2023
–
Present
I conducted outbound calls to inform customers about marketplace insurance options and assess their needs, while verifying their eligibility, personal information, and address to ensure accurate processing. I also seamlessly transferred qualified customers to licensed agents for policy enrollment and further assistance.
Technical Support Representative
IBEX GLOBAL
·
December/2019
–
Present
I handled inbound calls to assist customers with account-related concerns and internet connectivity issues, performed troubleshooting steps to resolve technical problems remotely, and scheduled technician appointments for unresolved issues, coordinating service visits for efficient resolution.
Customer Service Representative
SYKES ASIA INC.
·
December/2018
–
Present
I assisted customers over the phone with credit card account inquiries, billing concerns, and transaction issues, processed payments securely and efficiently while ensuring compliance with company policies, and provided clear, professional guidance on account management, payment options, and dispute resolution to enhance customer satisfaction.
Medical Service Representative
GLOBAL INNOV8IONS INC.
·
March/2017
–
Present
I contacted patients to offer and educate them on medical products, addressing their questions and concerns, verified patient information to ensure accuracy and compliance with medical requirements, and coordinated with doctors' offices by faxing prescriptions and following up to secure signed approvals for order processing.
