Administrative Assistant / Chat Support Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Specialized in Customer Service (Live Chat and Email), Real Estate Process and Home Loan Documentation, CRM Management and Administrative Operations. Knowledgeable with Inbox/Email and Calendar Management.

Skills & Experience

Skills

Office and Administration > Administrative Support 5-10 Years

Skilled in handling emails, scheduling, data entry, and CRM management, with a strong ability to resolve customer inquiries 2-5 Years

Customer Support > Chat Support >Email Support 2-5 Years

Experience highlights

Chat Support Representative (Remote)

Zeitwert Inc · June/2022 – Present

1. Provided real-time assistance to the customers of our clients across the US and Canada through Live Chat services.
2. Ability to multi task by accessing client's account - their provided spiels, website, checking FAQ and encoding details to internal CRM system.
3. Handle clients account such as law firms, dental clinics, mortgage lenders, door installers and manufacturers, life coaching institutes, yacht rentals, machinery sales, e-commerce, and, many more.

Home Loan Officer

PH Realty · December/2017 – Present

1. Oversee the complete housing loan application process and coordinated with partner banks for approval.
2. Reviewed and verified client financial documents to ensure accuracy and compliance with application standards.
3. Helped clients identify suitable banking and financing options.
4. Monitored the progress of loan applications and facilitated updates between clients, banks, and developers.
5. Supervised administrative workflows and supported sales operations as acting Site Officer.

Contact Center Assistant (Emails Team)

SM Development Corp. · September/2015 – Present

1. Handled customer inquiries and requests through email.
2. Access client's account and check history through SPA and encode received email through CRM system of the company.
3. Provided administrative and customer support for real estate-related issues.
4. Created ticket to endorse client's concerns, follow-ups or requests to the relevant department. Then closed ticket once completed or addressed already.
5. Coordinate with related team to fully verify client's concerned and provide solutions.

Ad & Promo Staff Assistant

The Landmark Corp. · July/2011 – Present

1. Responsible for requesting event budgets, processing payments from suppliers to performers, and reconciling expenses for two branches - Landark Makati and Trinoma.
2. Coordinated with internal teams to ensure smooth event operations.
3. Supervised and assessed event execution standards.
4. Incharge of set-up and execution of live raffle draws.
5. Assist in claiming of prices from vouchers to cars.
6. Handled payment requests for the billboards and newspaper ads.

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