Skills
Order Entry
1-2 Years
CRM Systems
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Communication Tools
2-5 Years
Communication Support
2-5 Years
Ticketing Systems
2-5 Years
Experience highlights
Customer Service Representative/Specialist
Intelogix - Kroger
·
December/2025
–
/
Escalates complex issues to appropriate departments. Coordinates with other departments to ensure customer service objectives are met. Takes supervisor calls, creates tickets and follows up on customer concerns.
Customer Service Representative
AVAS FLOWERS
·
June/2024
–
Present
Handled delivery problems, delays, substitutions, and cancellations. Coordinated with florists and delivery teams. Managed complaints and refund/replacement requests. Updated flower orders.
Customer Service Representative
IQOR - Walmart
·
June/2023
–
Present
Handled customer calls and chats. Answered questions about products, orders, payments, and services. Assisted with returns, refunds, and order issues. Supported online orders and delivery/pickup concerns.
Order Entry
IQOR - Full Beauty Brands
·
March/2022
–
Present
Entered customer orders into order management system. Verified customer information, products, sizes, quantities, prices, and shipping details. Checked availability and coordinated with multiple departments.
