Skills
Microsoft Office and Windows Technical Support
5-10 Years
ITIL v3 Certification
2-5 Years
Incident Management
5-10 Years
- Experienced with computer troubleshooting both software and hardware Windows OS.
5-10 Years
Experience highlights
SERVICE DELIVERY CONSULTANT II
DXC Technology
·
December/2015
–
/
Managed capacity planning and performance optimization for enterprise IT infrastructure, collaborating with engineers and architects on change implementation and remediation. Produced executive, monthly, and annual capacity reports, monitored server, storage, CPU, memory, and disk utilization, and provided capacity assessments and approvals. Performed Level 2 support, performance analysis, tuning, forecasting, stakeholder reporting, implementation planning, and change management.
Server and Workstation Engineer
Accenture Inc.
·
November/2010
–
Present
Provided 24x7 infrastructure and data center support, managing server, network, and hardware incidents in accordance with SLA requirements. Installed and configured Windows Servers, rack-mounted servers and network devices, and performed cabling and data center deployments. Supported asset, inventory, and capacity management, ensuring system availability and compliance with standards. Delivered L1/L2 technical support, troubleshooting, change management, and operational support for enterprise IT
Workstation Engineer
Personal Computer Specialists, Inc.
·
February/2008
–
Present
Provided Level 1 and 2 IT support for Citibank users, troubleshooting hardware, software, LAN, network, and peripheral issues. Installed, configured, and maintained Windows OS, client applications, and desktop systems. Managed user accounts, passwords, data security, and endpoint protection using McAfee. Delivered onsite and remote support for local and international users, including Singapore and India. Recommended hardware/software upgrades and documented incidents and resolutions.
