Outline
Looking for Part-Time work (4 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
consistency, coach and mentor statistically challenged
agents, set individual goals, and intervene in real-time with
call spot checks.
Performance Monitoring and Improvement: Review WF’s
plotted schedules, listen to detractor calls for improvement
opportunities, conduct weekly performance reviews and
quality calibration, and monitor scoreboard progress.
Client Business and Operational Oversight: Conduct weekly
client business performance rev
training delivery methods.
- Customer Experience and Knowledge Maintenance: Ensure
customers feel valued and special through guided training
materials, and maintain product knowledge by conducting
side-by-side call listening.
- Administrative and Tracking Tasks: Complete daily
administrative work, including tracking trainee data and
performing other required tasks efficiently.
- Reporting daily sales to the team leaders
- Retaining customer from cancellations by right sizing their
current plan/package starting with EER.
- Does basic troubleshooting for Telephone, Uverse internet and DirecTV internet
- Offer mobility plans to the customer
Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.
Already have an account? Log In