Virtual Assistant, Customer Service, Payroll Specialist, Data Entry

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am very independent, resourceful and reliable. Working with accuracy and providing exceptional support are always my main goal.

Skills & Experience

Skills

Administrative Tasks 1-2 Years

•Computer literate • Communication •Time management •Active listening •Adaptability •Resourceful 10+ Years

Strong customer service, communication, problem-solving, and multitasking skills. 10+ Years

HR & Payroll Management | Financial Administration | Property & Operations Support 2-5 Years

Experience highlights

Logistic Service Executive/Rider Support

FOODPANDA MALAYSIA SDN BHD · September/2018 – Present

• Corrected/updated customer’s drop off pin (delivery address)
• Handled inbound chats from riders seeking assistance with their deliveries (riders from Philippines, Hongkong, Singapore and Malaysia)
• Called customer to verify if order was successfully delivered
• Processed cancellation of orders when necessary (customer failed to verify the order, invalid orders, invalid address, etc.)
• Investigated/Lifted rider’s suspension done by the system due to violation
• Assisted riders with their sc

Payroll Specialist/Advanced Support Team (AST)

CONVERGYS PHILS. · August/2015 – Present

• Handled inbound calls from Intuit Online Payroll and Quickbooks Online Payroll customers needing assistance on their payroll accounts
• Performed troubleshooting on payroll, taxes and tax related issues
• Corrected customer’s payroll accounts with the accurate US and Canada taxes (Federal and State taxes)
• Made outbound calls to follow up necessary files/documents for correction
• Sent emails to customer once correction is complete to summarize what was done on the account and informed what n

Customer Service Representative/AMBR – Back Office

WIPRO INC. · September/2012 – Present

• Handled inbound calls from Bestbuy customers seeking assistance with their home theater orders and inquiries
• Scheduled bookings for deliveries orders and pickups of defective appliances
• Investigated on their mobile insurance claims by calling the store where it was diagnosed as faulty
• Provided excellent customer service and resolved inquiries or complaints in a timely manner
• Met at least 90 cases/tickets of the required cases per day

Customer Services Representative/ERD – Back Office

QUALFON CONTACT SERVICES · March/2010 – Present

• Handled inbound calls from customers needing assistance on their wireless phones
• Performed troubleshooting on their mobile phone concerns and made sure to provide resolutions
• Took Supervisory and Managerial calls
• Escalated unresolved/reoccurring issues to higher department
• Handled outbound calls for customers requested for a call back once resolution is available
• Compiled all the calls received every end of the day

Human Resources/Accounting Staff

JMECS MANPOWER RESOURCES CORP. · June/2006 – Present

• Conducted interviews/screening during job fairs
• Managed Accounts Payables and Receivables
• Conducted payroll
• In-charge of bank transactions like withdrawals and deposits
• Experienced in presenting proposals to the clients

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