Skills
GOHIGHLEVEL
1-2 Years
Customer Service Representative
2-5 Years
Virtual Assistance & Administrative Support
1-2 Years
Google Workspace & Microsoft Office Proficiency
2-5 Years
Digital Marketing & Social Media Management
2-5 Years
Canva & CapCut Editing
1-2 Years
Amazon / eBay Research / Listing Products
6 Months to 1 Year
Lead Generation Email Outreach CRM Management Data Entry Social Media Management Admin Support Email Management Microsoft Excel
2-5 Years
Experience highlights
Enrollment Councilor
Springboard
·
February/2024
–
Present
- Managed social media accounts across Facebook, Instagram, and other platforms.
- Managed CRM records and spreadsheet trackers to monitor applicant status, follow-ups, and documentation accuracy
across the enrollment pipeline.
- Guided prospective students through financial aid eligibility and program requirements, ensuring compliant, accurate
documentation via email, chat, and calls.
Lead Generation
MiraCeti
·
February/2023
–
Present
- Built and managed CRM systems, sales funnels, automation workflows, forms, and landing pages using GoHighLevel
(GHL).
- Maintained and updated WordPress websites while optimizing lead capture, client workflows, and CRM performance.
Customer Solution Specialist
ProbeCx
·
July/2022
–
Present
Provided resolution-focused customer support for a major international airline through chat, email, and phone. Consistently delivered high-quality service and was recognized as a Top Chat Agent for two consecutive months.