Skills
Customer Support > Healthcare
10+ Years
Office and Administration > Administrative Support
10+ Years
Office and Administration > Data Analytics
10+ Years
Office and Administration > Quality Assurance
10+ Years
Virtual Assistance
5-10 Years
Experience highlights
Quality Supervisor
Med-Metrix International Ph. Inc.,
·
September/2023
–
/
Leads QA across healthcare accounts while supporting virtual administrative tasks. Ensures HIPAA compliance, audit accuracy, and service quality. Proficient in EMRs, CRM tools, RCA, and calibration to drive continuous improvement in remote healthcare support.
Quality Supervisor
Accenture Inc.,
·
January/1990
–
Present
Supported healthcare and finance clients remotely by ensuring compliance with policies and certifications. Conducted error trend analysis, maintained audit readiness, and implemented process improvements. Acted as a central point for updates, documentation, and QA reporting in a virtual environment.
Quality Supervisor
Accenture Inc.,
·
January/1990
–
Present
Supported healthcare and finance clients remotely by ensuring compliance with policies and certifications. Conducted error trend analysis, maintained audit readiness, and implemented process improvements. Acted as a central point for updates, documentation, and QA reporting in a virtual environment.
