CUSTOMER SUPPORT & E-COMMERCE SPECIALIST|Chat & Email Support, Order Management, Appointment Setting

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I support growing businesses, sales teams, and operations managers by handling customer operations, quality control, and lead generation—so they can focus on high-level strategy and business growth.

With over a decade of experience across e-commerce, telecommunications, healthcare, and financial services, I help streamline multi-channel customer support, maintain high quality standards, and qualify high-value leads. Whether it’s auditing interactions to boost team performance, managing chat/email inquiries, or setting warm appointments, I ensure operations run smoothly and efficiently.

My tech stack includes Five9, Vicidial, ReadyMode, Zendesk, Freshdesk, Shopify, ManyChat, and Canva.

Skills & Experience

Skills

Office and Administration > Quality Assurance 10+ Years

10+ Years

Process improvement 5-10 Years

Root cause analysis 5-10 Years

Lead Qualification 5-10 Years

Customer service > Sales Representative > Customer Support 10+ Years

Upselling & Cross-Selling 5-10 Years

Five9 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

✔️Marketing > Appointment Setting 5-10 Years

Agent Coaching 5-10 Years

Vicidial 2-5 Years

Experience highlights

Outbound Caller / Debt Settlement Specialist

Debt Advocacy Center · March/2025 – Present

Performed financial assessments evaluating debt and eligibility for resolution programs. Executed warm transfers of qualified prospects to Settlement Consultants for consultation appointments.

Outbound Caller / Appointment Setter

Senior Health Insurance · May/2023 – Present

Initiated outbound calls to prospects presenting Medicare and Medicare Advantage plan options. Evaluated eligibility and scheduled follow-up consultations for qualified prospects.

Chat and Email Customer Support Specialist

Goli Nutrition · May/2019 – Present

Delivered multi-channel support via email and live chat for online retail brand. Managed order lifecycles and moderated social media channels across platforms.

Customer Support & Sales Representative

AT&T · January/2018 – Present

Managed customer accounts for phone, cable, and internet services. Handled inbound sales calls promoting AT&T products and services.

Quality Analyst

Bluestem Brands, Inc. / Haband · January/2017 – Present

Monitored and audited customer interactions across channels. Evaluated agent performance, analyzed transaction data, and participated in calibration sessions.

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