Virtual Assistant | Real Estate | Customer Support | CRM Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Postgraduate Degree

English proficiency Conversational

Professional Summary

Experienced Virtual Assistant with over 12 years of supporting U.S. and Canadian businesses, specializing in real estate, customer support, and CRM management. I have extensive experience managing client databases, nurturing leads, scheduling appointments, coordinating follow-ups, handling email and calendar management, and providing reliable administrative support. I am highly organized, detail-oriented, and proactive, with a proven ability to build long-term client relationships and work independently in a remote environment. I am now seeking an opportunity with an Australian or international team where I can contribute my strong communication skills, professionalism, adaptability, and commitment to delivering exceptional customer service and operational support.

Skills & Experience

Skills

Customer Support 10+ Years

Virtual Assistance 10+ Years

CRM management 10+ Years

Lead Management & Follow-Up 10+ Years

REAL Estate - Lead Manager 10+ Years

Experience highlights

Real Estate Virtual Professional | CRM Management | Appointment Setting & Client Support

Independent Contractor · October/2013 – Present

Provided long-term remote appointment setting, CRM management, customer communication, and sales support to U.S. and Canada-based real estate professionals by managing lead pipelines, qualifying prospects, coordinating appointments, and maintaining structured follow-up workflows.
• Managed and maintained an 8,000+ contact real estate CRM database throughout an 11-year client partnership, ensuring accurate lead organization, communication tracking and structured follow ups.

Customer Service Associate – BPO Industry (Combined Experience)

Independent Contractor · May/2006 – Present

Built a strong customer service foundation through experience with multiple BPO companies supporting international clients. Developed expertise in customer communication, issue resolution, documentation and adapting to different client accounts, systems and service standards.

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