Outline
Looking for Full-Time work (8 hours/day) at $6/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Real Time assist in terms of queue management
and offline request.
Real Time flagging and call outs
Sending hourly and End of Day reports to the
client or operations regarding service level
First responders in terms of tools outages (Client
tool or Company tool) and cooperating with the
Command Center
Providing proper sanctions and IR’s
Calibrating and calculating the staffs need per
interval
Managing Daily Time reports such as Attendance,
Out of Adherence, Unstaffed and Missing in
www Action r
and soft skills such as empathy, assurance and on
how accurate the resolution provided.
Providing insights on those lapses captured and
provide an appropriate coaching opportunity on
what or how to fix it.
Setting up calibration meeting for leaders and
clients.
Provides appropriate escalation for sighted red
flag and Zero tolerance behaviors
Responsible in communicating with leaders
Engaging in customer-related concerns
such as product inquiries and order entry
Tier one customer engagement including
sales, product advocacy, and customer
satisfaction
Directing and transferring calls
Suggesting information about other
products and services questions
Handling inbound & outbound call
Involve in executive meeting for new sales and marketing
strategy
Manage the Outlook calendar
Setting appointment for meeting new clients
Involve in meeting clients face to face
Presenting and demonstrating product and services on
client personally
Constructing proposal for clients in to their benefits
Process orders, prepare correspondences
Fulfilling customer needs to ensure costumers satisfaction
Modifying employees’ payroll report in excel
Involved in administrative and management meetings
Handling direct phone calls from clients abroad
Involved in training fresh agents
In charge on the rules and regulation protocol.
Giving proper escalation and sanctions to employees who abide
house rules
Coordinating in HR and Recruitment
Examining and Utilizing new Job tac
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