Virtual Assistant

Verified

$5/hr

Message Bookmark

Outline

Looking for Freelance work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A self-motivated and friendly customer service professional with 6+ years of experience helping customers navigate websites and resolving product and

Skills & Experience

Skills

Customer Support > Insurance > Medical Insurance 2-5 Years

Customer Service Representative Phone/Chat/Email Tier 1 2-5 Years

Hotel reservation Less than 6 Months

Customer Support > Email Support and chat support 2-5 Years

Experience highlights

Customer Advocate

Fusion BPO · October/2022 – Present

Handles customer calls to promote account’s products or services through calls, chats and emails
Facilitates sales of all product/ services according to customer’s needs.
Assists and guides customers with all the required knowledge of the product and services.
Ensures the accuracy and confidentiality of all customer-related information such as but not limited to :
account information, credit card details, billing information

Junior Customer Care Executive

WorldRemit · March/2020 – Present

Managing queries on transactions via phone, email, and instant chat.
Screening and verifying customers’ identification.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offers

Healthcare Associate

Convergys - Concentrix · September/2017 – Present

Handles Foreign Medical Insurance Account
Attending international calls from providers, mostly doctors
Assists inquiries of providers regarding medical insurance of patients/members
Provides medical insurance coverage of members/patients to providers, like coinsurance benefits, etc

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In