Outline
Looking for Full-Time work (8 hours/day) at $7/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
I am a Subject Matter Expert (SME) with 2+ years of experience in customer support and operations in a fast-paced BPO environment. I specialize in handling escalations, supporting team performance, and assisting in onboarding and training.
I also have experience in administrative and back-office tasks such as email management, case tracking, documentation, and coordination with internal teams. I am detail-oriented, organized, and able to work independently with minimal supervision.
I am proficient in SAP CRM, ServiceNow, Microsoft Office (Excel, Word, Outlook), and Google Workspace, and I can quickly adapt to new tools and systems.
I am seeking a long-term remote role in non-voice support, administrative support, or operations, where I can provide reliable and high-quality work. I am available to start immediately.
Skills & Experience
Experience highlights
- Acted as escalation point for high-priority concerns
- Assisted in onboarding and training of new hires
- Managed cases across voice, email, and back-office channels
- Maintained documentation using SAP CRM and ServiceNow
- Supported team performance and compliance with quality standards
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