Skills
Communication Skills
5-10 Years
Multi tasking
5-10 Years
- Customer Service
5-10 Years
Active listening, empathy, time management, stress management and dedication
2-5 Years
Maintenance
2-5 Years
Management
2-5 Years
Vendor coordination
2-5 Years
• Time Management
5-10 Years
Customer Service>Sales
2-5 Years
Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management
2-5 Years
Team Leadership
2-5 Years
Training
2-5 Years
Dispute Resolution
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Maintenance and Customer Support Specialist
PURE Property Management
·
January/2025
–
/
Coordinated repairs and assigned work orders to vendors. Collaborated with teams to resolve maintenance issues efficiently. Managed work orders, monitored progress, and assisted residents with inquiries.
Operation Team Lead - Turn Operations Subject Matter Expert
Poplar Homes
·
January/2023
–
Present
Managed turnover operations, coordinated vendor services, and oversaw unit preparation. Handled maintenance issues including plumbing, electrical, and appliance repairs. Escalated complex issues and mentored agents.
Turn Operations Specialist
Poplar Homes
·
January/2023
–
Present
Oversaw rental unit turnover process including cleaning and repairs. Managed timelines and coordinated with vendors. Diagnosed and resolved maintenance problems efficiently to minimize tenant disruption.
Sales Representative - Hotel Reservation and Sales Specialist
Teleperformance
·
January/2022
–
Present
Built customer rapport through clear communication. Provided attentive service addressing inquiries professionally. Maintained accurate reservation records. Trained and mentored team on service standards and sales techniques.
Customer Service Representative - Flights Reservation and Social Media Specialist
Teleperformance
·
January/2022
–
Present
Responded to customer inquiries timely and efficiently. Resolved complaints with professionalism and empathy. Managed customer records and offered tailored solutions to foster loyalty.
