Skills
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Account Executive > Microsoft 365
2-5 Years
Management
1-2 Years
Remittance
Less than 6 Months
CRM management
2-5 Years
- Customer Service
2-5 Years
Processing
1-2 Years
Customer Support > Phone Support
2-5 Years
CRM > Salesforce
1-2 Years
Data Entry & Record Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
• Technical Troubleshooting
1-2 Years
• Live Chat Support
2-5 Years
Experience highlights
Customer Service Representative
Full Potential Solutions
·
July/2025
–
Present
Resolved 35+ daily customer inquiries for fintech remittance platform via live chat and phone. Coordinated with partner banks, documented interactions in CRM, investigated transaction issues.
Customer Service Representative
iQor
·
October/2023
–
Present
Assisted 40-50 retail customers daily via phone and chat. Processed refunds, replacements, and order adjustments. Updated CRM with detailed case notes and escalated complex issues.
Technical Support Representative
VXI Global Holdings
·
September/2022
–
Present
Assisted 30-40 customers daily diagnosing internet connectivity, phone, and cable service issues. Provided step-by-step troubleshooting and escalated advanced issues with documentation.
