Customer Service Representative

Verified

$4/hr

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

I'm a dedicated and customer-focused professional with over 2 years of experience at Amazon as a Customer Service Representative

Customer Support 1-2 Years

Customer Support > Active Listening 1-2 Years

Customer Support > Active Listening problem solving, 1-2 Years

Customer Support > Active Listening problem solving, subject matter expert, property manager 1-2 Years

Chat Support Representative

Fanestra Solution · December/2016 – Present

Provided real-time support to customers across different platforms, ensuring quick and accurate responses.

Assisted users with the application

Managed multiple chat conversations simultaneously with attention to detail and quality.

Ensured customer issues were resolved efficiently to reduce escalations.

Customer Service Representative

Convergys · June/2014 – Present

Handled high volumes of customer inquiries via chat, email, and phone with professionalism and empathy.

Resolved product issues, billing questions, and service concerns while maintaining a high customer satisfaction rating.

Maintained a calm and helpful demeanor during high-pressure situations, leading to positive customer experiences and repeat business.

Documented customer interactions.

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