Technical Support Representative

Verified

$4/hr

Message Bookmark

Outline

Looking for Part-Time work (4 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

Tech-savvy and customer-focused professional

Skills & Experience

Skills

Customer Support > Technical Support 10+ Years

IT Helpdesk Support 1-2 Years

Experience highlights

Email Support

Upwork · July/2017 – /

Provided technical assistance to customers and automotive professionals regarding key fob programming, battery issues, pairing procedures, and signal troubleshooting.

Diagnosed and resolved issues related to remote entry systems, immobilizers, and keyless start functionality for various vehicle makes and models.

Guided users through step-by-step troubleshooting thru email and live chat, ensuring high-quality service and support.

IT Helpdesk Analyst

Atos · July/2015 – Present

Provided first-line technical support to end-users via phone, email, and ticketing system, resolving hardware, software, and network-related issues.

Logged and managed service requests using ServiceNow, ensuring timely resolution and adherence to SLAs.
Diagnosed and resolved issues related to Windows/Mac operating systems, MS Office, VPN, printers, and user accounts.

Technical Support Representative

Teletech · October/2009 – Present

HP Desktop Support
Spark Broadband Specialist

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In