Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (4 hours/day) at $5/hour

Associate Degree

English proficiency Basic

Professional Summary

I am a motivated IT Support Specialist with proven expertise in computer hardware, software troubleshooting, and customer service. I am skilled in software and hardware support, server management, hosting, domain implementation, network configuration and installation, and database administration.

I have supported both remote and on-site operations for private companies, resolving issues efficiently and enhancing system performance. Through these experiences, I have gained valuable real-world troubleshooting skills and techniques for addressing technical challenges. Additionally, I have built strong professional relationships with previous employers, expanding my professional network.

Skills & Experience

Skills

computer technician / Remote IT specialist / Databases / Web Hosting 1-2 Years

Software > Azure > Compute - VMWare Solution 1-2 Years

Software > Databases > SQL Server 1-2 Years

Systems Administration > Windows Administrator 1-2 Years

Web Programming > PHP 1-2 Years

Web Programming > HTML,CSS 2-5 Years

Experience highlights

Email Support / Technical Support

Formstack · October/2023 – Present

I assisted with customer concerns related to automation issues from various third-party web applications. This required reading code, understanding how to display objects, converting arrays to objects, and iterating through them.

I ensured a clear understanding of the customer's goals to provide accurate assistance and resolve their issues effectively. I also prioritized suggesting clean, readable code to improve maintainability.

Technical Support

Jinisys Software · May/2022 – Present

I implemented domains with SSL certificates. Instead of using the clients' outdated port forwarding methods, I preferred setting up Cloudflared tunnels for our self-hosted web applications. This approach enhances server security by avoiding open ports and hiding the server's IP address.

I developed faster methods for database updates while ensuring SQL version compatibility to prevent issues during upgrades.

IT Specialist

Enoch ESL · June/2019 – Present

I was responsible for managing the entire IT infrastructure and user credentials for their logins. Additionally, I assisted users with desktop-related issues, ranging from software to hardware problems.

Graphic Designer / Structural Designer

DMC Busa Printers · October/2018 – Present

I created designs for tarpaulins, boxes, and various other materials. I recreated the packaging design for one of the well-known supplements in the region. I also served as IT support for the company, troubleshooting errors with computers, printers, and other desktop applications. Additionally, I had the opportunity to modify some buttons and colors on the company website.

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