Virtual Assistant | Customer Service Specialist | E-commerce Support| Sales & Lead Generation

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

⭐ 10+ Years BPO Experience | Customer Service | VA | Sales & Support

I’m Geraldine, a reliable and adaptable professional with 10+ years of BPO experience in customer service, technical support, seller support, outbound calling, sales, and escalation handling.

I’m experienced in handling customers, clients, and internal teams through phone, email, chat, and online systems. I’m organized, detail-oriented, dependable, and a fast learner who can work independently and adapt to new tools and processes.

I’m looking for a long-term remote opportunity where I can use my experience, grow my skills, and become a reliable part of your team.

What I Bring: 10+ years BPO experience, customer service and escalation handling, strong English communication, outbound calling and sales, technical support and troubleshooting, data entry and research, CRM and online systems, fast learner, highly coachable, reliable and detail-oriented.

Skills & Experience

Skills

Data Analysis 2-5 Years

Customer 2-5 Years

Customer Support > Sales Support > Lead Generation>Admin Task>Executive Assistant > b2B > b2C . Cold calling > Prospecting 2-5 Years

Customer Retention 5-10 Years

Avaya 2-5 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Cold Calling 2-5 Years

- Data entry - Data validation - Data cleaning - Data verification - Data processing 2-5 Years

Conflict Resolution & De-escalation 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Customer Service Representative – Escalations Team

Office Partners 360 (OP360) · January/2020 – Present

Resolved high-priority customer grievances and escalations. Applied active listening and de-escalation strategies. Delivered merchant support for Wayfair, handling PDP optimization and catalog troubleshooting.

Data Analyst / Outbound Specialist

Office Partners 360 (OP360) · January/2018 – Present

Executed B2B outbound research calls for Dodge Data & Analytics. Verified timelines, bidding stages, and key contact details. Analyzed project data and call logs for leadership reports.

Technical Support Representative

[24] · January/2016 – Present

Provided Tier-1 technical troubleshooting for telecom accounts. Managed high call volumes via Avaya while meeting AHT and FCR targets. Guided users through complex technical solutions.

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