Sales Support Officer / Customer Service Representative

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Associate Degree

English proficiency Fluent

Professional Summary

Seasoned remote professional with 5 years of call center expertise and 12+ years in IT/freelance programming.

Skills & Experience

Skills

Data Entry 10+ Years

Customer service 2-5 Years

Technical support 2-5 Years

WordPress 1-2 Years

Adobe Photoshop 5-10 Years

Java Programming 5-10 Years

Flutter Dart Programming 6 Months to 1 Year

Experience highlights

Sales Support Officer

Shore 360 · July/2023 – Present

1. Provide sales support to the sales team to ensure
successful and timely execution of sales goals.
2. Act as a primary contact for customers and answer
customer inquiries.
3. Prepare and maintain customer sales records and reports.
4. Manage customer relationships and provide customer
service to existing and potential customers.

Order Entry Specialist

Office Beacon · July/2022 – Present

1. Review orders to ensure ship date and method will result
in timely manner.
2. Periodically check for new orders throughout the day to
setup follow up dates and reasons
3. Run daily report for open orders and complete follow up
or reason(s) listed on the report.
4. Track shipments on various shippers’ website
5. Retain and appropriately apply knowledge of multiple
vendors and products.
6. Other duties as assigned by management.

Email Support Representative

Support Ninja · December/2021 – Present

1. Responding to customer queries in a timely and accurate
way, via email or chat
2. Identifying customer needs and helping customers use
specific features.

Video Reviewer Specialist

Datamatics · January/2020 – Present

1 . Reviewing a recorded video of students or professionals
taking their exam for possible violations.

IT Staff

Hotel Seoul · January/2019 – Present

1. Provide troubleshooting and technical assistance about
internet devices and network connection, website design
and other administrative related jobs.

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