Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Results-Driven Virtual Assistant & Customer Support Specialist

Experienced Customer Support and Chat Specialist with a strong background in handling high-volume inbound calls and scheduling multiple pick-up dates for the packages on the customers, multi-window live chat, and travel reservation systems like Amadeus. Skilled at resolving complex issues, managing flight and hotel bookings, and consistently delivering top-tier customer satisfaction. Strong verbal and written English communication skills paired with high adaptability and goal-driven problem solving. Expert in making emails providing customers with the updated information of their bookings and at the same time personally coordinating with the hotel, airline, car, and activity providers to gain more data and information.

Skills & Experience

Skills

Chat support 1-2 Years

Logistics / FedEx Freight 1-2 Years

Chat & Email Support | Data Entry 6 Months to 1 Year

Customer Representative Telco Account Less than 6 Months

5-10 Years

Adaptability 1-2 Years

English 2-5 Years

Written Communication 1-2 Years

Spreadsheet 1-2 Years

Slide presentation 1-2 Years

- Customer Service 1-2 Years

Problem Resolution 1-2 Years

Verbal Communication 1-2 Years

Experience highlights

Call Center Representative

QUALFON · September/2022 – Present

Provided customer support via phone with focus on problem resolution and customer satisfaction. Utilized verbal and written communication skills.

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