IT SUPPORT SPECIALIST

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

L2 MSP IT Support Specialist with 10+ years of IT support experience across MSP,
enterprise, and BPO environments. Experienced in supporting multiple client environments
across Microsoft 365, Intune, Entra ID, Active Directory, Google Workspace, Windows,
endpoint management, networking, security, VoIP, and business applications.
Strong background in L2 troubleshooting, remote support, incident ownership, endpoint
management, identity and access, security alert investigation, vulnerability remediation,
backup monitoring, and vendor coordination.
Experienced with MSP platforms including ConnectWise RMM, NinjaRMM, Kaseya VSA9,
HaloPSA, Kaseya BMS, Hudu, and IT Glue, with hands-on experience troubleshooting issues
through resolution or appropriate escalation

Skills & Experience

Skills

Trouble Shooting and Technical Support 5-10 Years

Experienced in osTicket, MS Office 365; skilled in time management, problem-solving, multitasking, and maintaining confidentiality. 5-10 Years

• Microsoft 365 Defender, Endpoint Security, Anti-virus Management 1-2 Years

RMM Tools 1-2 Years

Network Administration, System Administration, Data Analysis, Problem-Solving, Technical Support 2-5 Years

Experience highlights

IT support l2

Remotify · March/2023 – Present

IT SUPPORT SPECIALIST

Freelance · March/1990 – /

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