Customer Service Expert

Verified

$10/hr

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Outline

Looking for Freelance work (5 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Remote Customer Support Specialist

Skills & Experience

Skills

Customer service 5-10 Years

Data Entry 5-10 Years

Email Support 5-10 Years

Live Chat Support 5-10 Years

Virtual Assistance 1-2 Years

Experience highlights

Player Support Agent

Keywords Studios · October/2021 – /

• Provide customer support via email, live chat, and ticketing systems for global gaming platforms.
• Assist VIP clients by resolving account, payment, and gameplay inquiries with professionalism and empathy.
• Investigate and resolve customer issues while maintaining high satisfaction ratings.
• Collaborate with internal teams to ensure timely issue resolution.
• Utilize Helpshift, CRM systems, and knowledge base tools to deliver efficient customer support.

Customer Service Agent

SC Reservation Inc. · February/2017 – Present

• Managed hotel, airline, and membership reservations for customers.
• Assisted members with account inquiries, booking modifications, and reservation issues.
• Maintained accurate customer records and processed membership upgrades.
• Delivered excellent customer service while resolving guest concerns efficiently.
• Worked with reservation systems and internal databases to ensure accurate bookings.

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