Skills
Custom support
10+ Years
Office and Administration > Quality Assurance
10+ Years
10+ Years
Team Leadership
10+ Years
Accounting > Accounts Payable > Billing Support
5-10 Years
Business development
2-5 Years
Escalation Management
10+ Years
Cold Calling
2-5 Years
Dashboard Development
5-10 Years
Customer Support > Chat Support >Technical Support
10+ Years
Coaching & Training
10+ Years
- Customer Service & Support
10+ Years
KPI Management
10+ Years
Experience highlights
Tech Support Rep
Qwest BPO, Inc.
·
Feb/2024
–
Present
Assisted EV customers with charging and account issues. Consistently exceeded KPI targets.
Business Development Manager
HireyApp
·
Apr/2023
–
Present
Secured company sign-ups through cold calls and decision-maker engagement.
Team Leader
VXI Global Solutions
·
Jan/2022
–
Present
Awarded Top Team Leader multiple times. Created tracking tools and coached agents for KPI performance.
Team Leader
CNM BP Solutions
·
Oct/2018
–
Present
Led 25-member teams. Implemented dashboards and coaching tactics improving performance metrics.
Supervisor
Teleperformance
·
Dec/2014
–
Present
Completed TOPS Supervisor Training. Ensured consistent team scorecard performance.
