Skills
Software > Application Performance Management > New Relic
Less than 6 Months
Less than 6 Months
Communication
10+ Years
Account Executive > Microsoft 365
5-10 Years
Servicenow
2-5 Years
Remote Desktop Support
5-10 Years
Incident Management
5-10 Years
ITIL
2-5 Years
Splunk
Less than 6 Months
Customer Support > Chat Support >Technical Support
10+ Years
Azure Active Directory
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
System Monitoring
1-2 Years
Experience highlights
Production Support Specialist
Pomeroy
·
January/2026
–
/
Track live applications and system health using Splunk, Datadog, or New Relic. Respond to alerts, resolve support tickets, and coordinate with engineers for hotfixes. Write runbooks and standard operating procedures.
Technical Helpdesk
Concentrix
·
April/2022
–
Present
Resolved technical issues via phone, email, and remote access. Provided support for computer systems, hardware, and software with ITIL best practices. Performed data sanitization and troubleshooting.
Global I.T Service Desk
Sitel
·
July/2018
–
Present
Captured, validated, and triaged user queries ensuring accurate prioritization. Optimized service desk processes through data analysis, performance reviews, and automation initiatives.
Technical Support Representative
Sitel
·
August/2015
–
Present
Identified and resolved user problems with software and hardware. Guided users through diagnostic processes. Collaborated with cross-functional teams on complex issues.
