Skills
Workforce Management
10+ Years
Microsoft Office
10+ Years
Experience highlights
Workforce Management Supervisor
Foundever Asia, Inc
·
February/2021
–
Present
Lead Workforce Analysts, ensuring accuracy, efficiency, and compliance with company policies. Monitor performance to meet targets, optimize scheduling and forecasting, and provide mentorship for team growth. Collaborate across departments to address staffing needs and resolve issues.
Workforce Management Analyst
Sykes Asia, Inc.
·
August/2014
–
Present
Monitor and analyze workforce data to ensure optimal staffing levels and adherence to service level agreements. Create forecasts, schedules, and real-time adjustments to meet operational demands. Collaborate with teams to address staffing challenges, improve efficiency, and provide insights for decision-making.
Technical Support Representative
Sykes Asia, Inc.
·
November/2009
–
Present
Provide technical assistance to customers by diagnosing and resolving computer virus issues. Utilize remote access tools to troubleshoot and fix problems efficiently, ensuring customer satisfaction and system security.
