Social Media Manager

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A customer service professional with 3 years of experience in delivering exceptional support and resolving issues efficiently in chat, email and phone

Skills & Experience

Skills

Customer Support > Email Support 1-2 Years

Customer Support > Social Media Moderation 6 Months to 1 Year

Customer Support > Active Listening> Teamwork>Leadership>Communication Skills 2-5 Years

Experience highlights

CUSTOMER SERVICE REPRESENTATIVE

RMS COLLECT, IQOR COMPANY · June/2023 – Present

Assisting with in-store pickups/ deliveries or processing
returns for online purchases.
Helping customers locate products and providing
detailed information about them.
Assisting with purchases, returns, and exchanges at the
checkout counter.
Skilled in Google Sheets, JIRA, Citrix, and Zoom
Line of business: Chat, Email and Phone

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX CVG PHILIPPINES, INC. · September/2021 – Present

Help customers about products and services that
offer by our partnered brands.
Deals with customer's concern about product details
and information.
Handles request for return and exchange with the
product received damaged or faulty.
Skilled in Google Sheets, Google Excel, JIRA, Citrix,
Zendesk, Shopify, Georgias and Zoom
Line of business: Chat, Email and Phone

CUSTOMER SERVICE REPRESENTATIVE

VXI GLOBAL HOLDINGS B.V PHILIPPINES · December/2020 – Present

Help customers about billing inquiries and question
Understand customer needs and recommend
appropriate services and rate plans.
Handle and ensures the customer requests for payments,
activations, upgrades and other services will be done in
a timely manner.
Skilled in Google Sheets, JIRA, Citrix, and Zoom

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