Skills
Time management and attention to details, Problem solving, Adaptability, Costumer Service, Research Skills, Confidentiality
2-5 Years
excellent communication skills and a customer focused approach.
2-5 Years
Technical Support, Cold Calling, Lead Qualifier, Telemarketing
2-5 Years
Conflict Resolution and Knowledge of Products and Services
2-5 Years
Experience highlights
Lead Generation Specialist
ETN America
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August/2024
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Present
This is a work-from-home position. As a lead generation specialist on a home improvement platform, my primary responsibility is to identify and attract potential customers (leads) who are interested in home improvement projects. I use various marketing strategies to generate interest and qualify these leads, ensuring they are viable prospects for the sales team at Contractors Company to contact and convert into paying customers.
Technical Support Representative
Alorica Philippines, Inc.
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August/2023
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Present
As a Technical Support Specialist for Google Devices and Services, my role is to assist users in troubleshooting and resolving issues with Google hardware, such as Nest, Chromecast, and Pixel devices, as well as software like Google Home, Gmail, and Drive. This involves helping with setup, resolving technical glitches, educating users on features, processing replacements or repairs, and ensuring customer satisfaction by providing clear and effective solutions. My goal is to make Google products
Sales and Billing Associate
VXI Global Holdings BV
·
June/2021
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Present
As a Sales and Billing Associate in a BPO for telecommunications, my primary role is to assist customers with billing inquiries, resolve disputes, and process payments. I also upsell and cross-sell services and products based on customer needs. This job requires accurate account management, providing excellent customer service, and meeting the sales or retention targets set by the company. It involves a combination of problem-solving, effective communication, and achieving key performance indica
Customer Service Representative (CSR)
Teleperformance Philippines
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August/2019
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Present
My main responsibility as a Customer Service Representative in the travel and Airline industry is to assist customers with their flight-related inquiries. My job entails booking and modifying reservations, handling cancellations, addressing billing and refund issues, explaining policies (such as baggage fees and flight changes), and resolving travel disruptions. I aim to ensure that passengers have a smooth and positive experience while adhering to company policies.
