Logisctics Coordinator / Customer Service Specialist

, I was responsible for delivering exceptional support to customers through various communication channels, including phone, email, and chat. I handled a wide range of inquiries related to orders, returns, product availability, billing issues, and general account concerns. My focus was always on providing fast, friendly, and accurate service, ensuring a positive customer experience and maintaining customer satisfaction metrics.

Key Responsibilities

In my role as a Customer Service Representative for Cricket Wireless Prepaid (an AT&T subsidiary), I provided top-tier support to a diverse customer base, assisting with wireless service inquiries, account management, billing concerns, and technical troubleshooting. I worked in a fast-paced, high-volume environment where delivering efficient, friendly, and solutions-oriented service was key.

Key Responsibilities:

Assisted customers with prepaid plan activations, SIM card setups, phone troubles

ESL Teacher – 51Talk (Online English Education Platform)

As an ESL (English as a Second Language) Teacher with 51Talk, I conducted engaging, one-on-one online English lessons for students primarily based in China, ranging from young learners to adult professionals. My role focused on developing conversational fluency, grammar, pronunciation, and listening skills in a virtual classroom setting.

Key Responsibilities:

Delivered structured, curriculum-based English lessons tailored to individual

At Mercury Drug, one of the Philippines’ most trusted pharmacy chains, I held a dual role as a Cashier and Retail Pharmacy Assistant. This position required both strong customer service skills and a solid understanding of pharmacy operations. I worked closely with pharmacists and healthcare professionals to assist customers with their pharmaceutical and personal care needs, while also managing point-of-sale transactions with accuracy and efficiency.

Key Responsibilities:

As a Cashier:

Handled