Skills
Office and Administration > Google Workspace
5-10 Years
Office and Administration > Travel Planning > Sabre
1-2 Years
Microsoft Excel
2-5 Years
Proficient in Microsoft Word, EXCEL and PowerPoint
2-5 Years
Experience highlights
Fraud and Claims Specialist
Wells Fargo
·
October/2024
–
Present
Oct 2024 - April 2025
Investigated suspicious ATM and mobile deposits for potential fraud using multiple internal systems. Conducted verification calls and compiled daily productivity reports to meet fraud resolution targets.
Travel Consultant
American Express
·
February/2022
–
Present
Assisted platinum cardholders with booking, modifying, and resolving travel-related issues for flights, hotels, and car rentals. Coordinated with global service providers to ensure smooth, uninterrupted travel experiences.
Support Ambassador
TDCX (Airbnb)
·
May/2021
–
Present
Handled customer support for Airbnb users across EMEA via email, phone, and in-app messages. Focused on resolving reservation, billing, and technical concerns with urgency and care.
Account Associate
VXI Global (Direct TV)
·
October/2020
–
Present
Resolved billing and payment issues while guiding users through account reactivation. Provided excellent service with opportunities to upsell or retain accounts during support calls.
CSR 2
Telus Ph (Uber)
·
July/2015
–
Present
Processed customer-submitted documents and provided timely responses via email. I also addressed critical safety concerns by responding to emails and making outbound calls as necessary. Additionally, I assisted customers with safety-related issues through inbound calls, ensuring swift and effective support.
