Skills
1-2 Years
Account Management
2-5 Years
Community Management
2-5 Years
- Customer Service
5-10 Years
Customer Support > Phone Support
5-10 Years
HOA Management
2-5 Years
Vendor coordination
2-5 Years
issue resolution
5-10 Years
Vantaca
1-2 Years
Documentation Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
*Administrative Support -
5-10 Years
Experience highlights
Assistant Community Manager
VIS Group
·
July/2025
–
Present
Supported 20+ HOA communities with 1,000+ homeowners. Prepared Board materials, managed ARC applications, resale documentation, compliance matters. Coordinated maintenance work orders and vendor proposals. Managed Vantaca and HomeWiseDocs records.
Customer Service Representative – HOA Support
Cedar Management –
·
June/2023
–
Present
Assisted homeowners with billing, maintenance, violations, ARC requests, and account concerns. Coordinated with Community Managers and vendors to resolve issues. Maintained accurate case notes and follow-ups.
Subject Matter Expert / Partner Support
Foodpanda – IBEX Global
·
June/2019
–
Present
Managed partner concerns, escalations, account issues, and operational requests. Coordinated resolutions and maintained documentation. Supported team members with processes and troubleshooting.
Customer Service Representative
AT&T – Sutherland Global Services
·
March/2017
–
Present
Assisted U.S. customers with billing, accounts, and service concerns. Managed customer issues while maintaining quality and satisfaction standards.
