Skills
Communication Skills
2-5 Years
Experience highlights
Support Ambassador
TDCX
·
April/2024
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/
As a Support Ambassador at Airbnb, my role is to deliver exceptional customer service to both hosts and guests using the Airbnb platform. I handle a variety of inquiries and challenges, ensuring that each user receives prompt, accurate, and empathetic support. In my role, I contribute to a positive and seamless experience for all Airbnb users, ensuring they feel valued and supported throughout their interactions with the platform.
Customer representative
Wipro
·
November/2021
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Present
As a Customer Service Representative at United Airlines, I not only handle a wide range of customer inquiries but also serve as a subject matter expert for our team. In this role, I provide detailed guidance and support on processes and procedures, ensuring that my colleagues have the information they need to deliver exceptional service. My expertise and proactive assistance contribute to a more efficient and knowledgeable team, enhancing overall customer satisfaction.
