Customer Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help businesses turn customer concerns into opportunities to retain customers, build trust, and protect revenue. With nearly three years of U.S. customer support experience, I handle problems with empathy, clear solutions, and accurate follow-through. I also have hands-on Shopify experience with orders, tracking, refunds, replacements, and product listings.

Skills & Experience

Skills

Ecommerce - Shopify Less than 6 Months

Customer / Technical Support 2-5 Years

Sales & Appointment Setting Less than 6 Months

Experience highlights

Customer Service and Technical Support

Startek Philippines · September/2023 – /

Supported U.S. customers with internet troubleshooting, billing concerns, account updates, service appointments, and escalations while handling 50–100 interactions daily. Used Einstein 360 CRM and Avaya to document cases accurately and provide timely resolutions. Recognized as a Top Performer for six consecutive months for excellent customer service and consistently achieving perfect performance metrics.

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