Skills
Customer Support > Ecommerce > Shopify > Dropshipping
2-5 Years
Calendar /Scheduling
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
5-10 Years
Email Managemant
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
CRM Systems
2-5 Years
Supplier Coordination
2-5 Years
• Executive & Administrative Support
2-5 Years
~Data Entry
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
• Live Chat Support
5-10 Years
Experience highlights
General Virtual Assistant
Ghonda Legacy Investments, LLC
·
November/2025
–
Present
Provided executive administrative support including client management, calendar coordination across time zones, high-volume inbox management, and daily task coordination for business owners.
Customer Service Representative
Supportware Philippines
·
September/2023
–
Present
Delivered omnichannel support via Zendesk for e-commerce. Processed orders, returns, refunds while maintaining high CSAT. Identified issues and collaborated with teams to improve service quality.
Customer Service Representative
Yngen Data Com Corp
·
November/2022
–
Present
Resolved customer inquiries via AI-powered ticketing system. Escalated complex requests, improved resolution speed through auditing, and maintained database accuracy across multi-channel communications.
Fraud Analyst
Majorel Philippines
·
October/2020
–
Present
Conducted manual order evaluations for e-commerce platform fraud prevention. Managed chargebacks, collected evidence, defended merchant accounts. Evaluated patterns and payment markers to reduce chargeback rates.
Travel Consultant
IGT Solutions
·
May/2019
–
Present
Handled inbound/outbound calls, emails, chats for international travel accounts. Facilitated bookings, reservations, itinerary modifications. Coordinated with suppliers to resolve complaints and booking issues.
