Skills
Accounting
Less than 6 Months
Team Leadership
5-10 Years
Supply Chain
Less than 6 Months
Training
5-10 Years
Workday
2-5 Years
Document Management
10+ Years
~Data Entry
10+ Years
- Customer Service
10+ Years
Employee
5-10 Years
Email Communication
10+ Years
Report writing
10+ Years
Background Check & Pre-Employment Processing
5-10 Years
Background Investigation & Data Verification
5-10 Years
Experience highlights
Onboarding POC
Concentrix
·
August/2019
–
Present
Managed pre-employment requirements collection and validation. Updated and encoded data in Workday. Scheduled medical examinations. Managed multiple background investigation cases and tracked document submissions from applicants.
Senior Customer Care Specialist
Concentrix
·
April/2016
–
Present
Oversaw team operations and conducted process training. Monitored performance metrics and Service Level Agreement compliance. Processed escalated cases and authorized money out transactions. Received Top Performer awards.
Customer Care Specialist
Concentrix
·
March/2014
–
Present
Conducted process training for new team members. Processed and escalated customer cases requiring immediate action. Authorized money out transactions and received Top Performer awards.
Billing Encoder
Nissan Gallery Quezon Avenue
·
October/2006
–
Present
Encoded and processed repair orders and bills. Prepared daily, weekly and monthly sales reports. Handled customer phone inquiries.
Accounting Assistant
Del Monte Philippines, Inc.
·
April/2006
–
Present
Processed cheque routing and prepared transmittals. Performed OR posting and booking in System Application and Data Processing. Distributed accounting documents.
