Customer Service Representative | Virtual Assistant | Shopify VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Proactive Customer Support and Virtual Assistant Specialist with 5+ years of experience delivering seamless service across health insurance, e-commerc

Skills & Experience

Skills

Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages 2-5 Years

Call Center Agent. I can communicate to all foreign with English language. 2-5 Years

Office & Administration > Customer Service, Healthcare Insurance, Insurance Verification 2-5 Years

Appointment Setting & Lead Generation, Customer Service & Sales, Communication & Active Listening, Adaptability & Time Management 2-5 Years

Shopify Store Management & Order Fulfillment 2-5 Years

Experience highlights

Virtual Assistant | Shopify VA

24hvirtual · January/2022 – Present

Virtual Assistant / Shopify VA
24H Virtual | Dec 2022 – 2025
Challenge: Clients faced delays in e-commerce operations and inconsistent customer responses.
Action: Streamlined Shopify workflows, automated routine tasks, and managed real-time communication.
Result:
• Improved order accuracy and fulfillment turnaround by 30%.
• Maintained 100% client satisfaction through proactive issue resolution.
• Managed multiple client accounts simultaneously, enhancing efficiency and trust.

Customer Service Representative (CSR)

Teleperformance · July/2020 – Present

Customer Service Representative / Subject Matter Expert – Health Insurance Account
Teleperformance Philippines | June 2020 – December 2022
Challenge: U.S. health plan members needed quick and accurate resolution for coverage, benefits, and
claims issues.
Action: Provided full-cycle support while ensuring HIPAA compliance and high-quality service standards.
Result:
• Consistently exceeded QA benchmarks (98%+) for accuracy and professionalism.
• Recognized as Subject Matter Expert (SME) for mentor

Customer Service Representative (CSR)

Teleperformance · October/2019 – Present

Customer Service Representative – Car Rental Account
Teleperformance Philippines | 2019 – 2020
• Delivered frontline reservation and account support for a U.S. transportation client.
• Ranked among top 5 agents in customer satisfaction for accuracy and empathy.
• Assisted with team escalations and trained new hires in service excellence.

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