Customer Service Representative / Phone Support /

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a dedicated Customer Service Representative and Virtual Assistant with over 8 years of experience supporting U.S.-based customers in BPO and remote work environments. My expertise includes phone, email, and chat support, customer account management, billing inquiries, refunds, cancellations, appointment setting, follow-ups, and problem resolution.

I have experience using Zendesk, Talkdesk, V5 CRM, Microsoft Office, Slack, Zoom, and Google Meet. I am skilled in handling high-volume customer inquiries, maintaining accurate records, following procedures, and providing professional, empathetic customer support while meeting quality and productivity standards.

I also have experience in administrative support, appointment coordination, and project coordination. I am organized, dependable, detail-oriented, adaptable, and willing to learn new systems and processes. I take ownership of my responsibilities and focus on delivering reliable service.

Skills & Experience

Skills

Customer Support 5-10 Years

Customer service skills 10+ Years

CRM Systems 10+ Years

Inbound & Outbound Calls 10+ Years

Remote Collaboration Tools 5-10 Years

Office and Administration > Quality Assurance 10+ Years

Account Management 10+ Years

Billing 10+ Years

Customer Service Representative 10+ Years

Zendesk and Slack 5-10 Years

Appointment Setter & Virtual Support 1-2 Years

Chat Support > Social Media Management 1-2 Years

Microsoft Office & Google Suite 5-10 Years

Experience highlights

Customer Service Representative

INFOPAY Inc. · May/2021 – Present

Provided remote customer support for U.S.-based public records services via inbound/outbound calls and email. Resolved customer issues, maintained CRM documentation, and consistently achieved QA, CSAT, AHT, and productivity goals.

Part-Time Appointment Setter / Virtual Assistant

WiseRise · February/2021 – Present

Conducted outbound calls to prospective clients, scheduled and confirmed appointments, maintained client records, and provided administrative support to Financial Consultant with strong organizational skills.

Social Media Page Admin - Facebook

Sissy's Favorites & RM's Vanity Philippines · June/2020 – Present

Managed Facebook business page, responded to customer inquiries via comments and DMs, moderated content, and collaborated with marketing and sales teams. Monitored engagement metrics and prepared performance reports.

Customer Service Representative

Sykes Asia - Foundever · February/2016 – Present

Delivered support for Verizon telecommunications account via inbound/outbound calls and email. Assisted with billing, account management, and service-related concerns. Exceeded KPIs including QA, CSAT, and AHT.

Customer Service Representative

Aditya Birla Minacs - Concentrix · October/2012 – Present

Provided customer service for Cricket Wireless via inbound/outbound calls and email. Assisted with billing, account management, and service inquiries. Consistently met KPIs in fast-paced telecommunications environment.

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