Customer Service Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Leadership & Team Management | Highly Organized & Detail Oriented | Virtual Assistance | Sales & Lead Generation | Executive Marketing Support

Skills & Experience

Skills

Customer Support 2-5 Years

Team Leadership 6 Months to 1 Year

Financial & Data Management 2-5 Years

Sales Support | Lead Generation 2-5 Years

Experience highlights

Team Leader

Bluefaith VA Outsourcing · November/2024 – Present

Set performance expectations for the team, monitoring
progress towards goals and providing constructive feedback
as needed.
Enhanced team productivity by implementing efficient work
processes and regularly reviewing performance metrics.

Customer Service Associate

Nowcom Global Services · October/2023 – Present

Handled customer complaints professionally, resulting in
satisfactory outcomes and positive feedback.
Enhanced customer satisfaction by effectively addressing
inquiries and resolving issues.

Youth/Disaster Program Coordinator

MSWD - Calatrava · February/2021 – Present

Established strategic partnerships with external organizations,
expanding program reach and impact.
Organized events and workshops to engage participants,
enhancing their learning experience within the program
framework.

Telesales Representative

Viast Oursourcing Company · December/2019 – Present

Expanded client base through proactive prospecting
and building strong relationships with potential
customers.
Increased sales by effectively identifying customer
needs and presenting tailored solutions.

Customer Service Representative

iQor Bacolod · October/2018 – Present

Resolved customer complaints with empathy,
resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding
satisfactory resolutions for both customers and the
company alike.

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