Technical Support Professional | IT Helpdesk

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Native

Professional Summary

Results-driven Tech Support Professional with over 11 years of experience providing efficient technical assistance in fast-paced environments. Skilled in diagnosing and resolving hardware, software, and network issues with up to 98% accuracy, ensuring minimal downtime and high user satisfaction. Proficient in remote troubleshooting, non-voice support, and handling escalations while identifying root causes and delivering effective solutions. Experienced in supporting diverse users, maintaining accurate documentation, and collaborating with teams to resolve complex issues. Known for strong analytical skills, adaptability, and attention to detail. Currently expanding expertise in cybersecurity and committed to continuous learning and staying updated with industry best practices.

Skills & Experience

Skills

Customer Support > Technical Support 10+ Years

Networking 10+ Years

Knowledge of different operating systems 10+ Years

IT Remote Support 5-10 Years

Experience highlights

Customer Service Representative

Horizon Services Inc · January/2026 – Present

• Provide full-cycle support for HVAC, plumbing, electrical, and drain services.
• Manage inbound/outbound calls, appointment scheduling, and customer inquiries.
• Document interactions in ServiceTitan for accurate job tracking and technician coordination.
• Achieved ≈ 95 % customer satisfaction through prompt, empathetic service.
• Collaborate with field teams to ensure timely resolutions and efficient dispatching.

IT Helpdesk Support

Cognizant Solutions Inc · July/2025 – Present

• Troubleshot POS systems, network issues, and hardware concerns, resolving ≈ 90 % of tickets.
• Managed escalations and coordinated with field technicians for on-site support.
• Maintained composure under pressure while ensuring customer confidence.

Escalation Engineer

BroadPath · October/2021 – Present

• Maintained 97% customer satisfaction while handling 100+ escalations monthly.
• Improved first-call resolution by 25% and reduced handling time by 15%.
• Contributed to knowledge base improvements that increased team efficiency by
20%

General Virtual Assistant

Freelance · January/2020 – Present

• Increased client social media engagement by 35% within 6 months.
• Managed content calendars and automated posting systems.
• Provided administrative and marketing support that improved workflow efficiency
by 25%.

Technical Support Specialist | Account On-Boarding Specialist

TaskUs · July/2015 – Present

• Handled 60–80 customer interactions daily with a 95% quality assurance
score.
• Maintained 98% customer satisfaction across chat, phone, and email support.
• Reduced escalations by 20% through proactive troubleshooting and
resolution.
• Assisted in onboarding and compliance processes for partner-drivers.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In