Customer Support Specialist | Virtual Assistant | Social Media Support

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Associate Degree

English proficiency Native

Professional Summary

I am a reliable and detail-oriented professional with over 2 years of experience in customer service and travel support, handling customer inquiries, reservations, bookings, changes, cancellations, and concerns through phone, chat, and email.

I also have experience in business operations and client relationship management, along with training in social media management, content planning, and basic graphic design using Canva and AI-powered tools.

I am adaptable, organized, quick to learn, and comfortable working independently in a remote environment. I value clear communication, efficiency, and delivering quality work.

I am currently looking for remote opportunities where I can contribute my customer service skills, administrative abilities, and growing digital marketing skills while building long-term professional relationships with clients.

Skills & Experience

Skills

Communication 2-5 Years

Chat support 2-5 Years

Copywriting Less than 6 Months

E-Commerce > Amazon > Inventory Management Less than 6 Months

Content Creation > Content Planning Less than 6 Months

~Data Entry 6 Months to 1 Year

- Customer Service 2-5 Years

Client Relationship Management 2-5 Years

Chat Support > Social Media Management 2-5 Years

issue resolution 1-2 Years

Business Operations 5-10 Years

Customer Support > Claims Handling > Virtual Assistance 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

*Administrative Support - 2-5 Years

Experience highlights

Customer Service

Foundever · January/2023 – Present

Financial Advisor

Manulife Insurance · January/2022 – Present

Built strong client relationships through personalized financial solutions. Explained financial products clearly and effectively to clients.

Business Owner / Proprietor

Puregreen Computer Shop · January/2014 – Present

Managed daily operations, sales, finances, inventory, and administrative tasks. Provided customer service and handled business promotions.

Production Staff

Philippine Treasure · January/2012 – Present

Assisted travel customers via phone, chat, and email. Managed booking changes, cancellations, and travel concerns with empathetic service.

Production Staff

Waymes Computer Shop · January/2008 – Present

Assisted customers with computer needs, basic troubleshooting, and shop maintenance. Supported production operations and inventory management.

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