Skills
Inbound and Outbound Calls
5-10 Years
Team Leadership
5-10 Years
CRM
2-5 Years
Account Management
2-5 Years
Content Moderation
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
- Customer Service
5-10 Years
Call
5-10 Years
Accounting > Accounts Payable > Internal Audit > Inventory > Excel
2-5 Years
CRM > Salesforce
1-2 Years
• Time Management
5-10 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
5-10 Years
Google Workspace
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Experience highlights
Car Insurance Verification Specialist
MoneyMax
·
January/2024
–
/
Verify insurance policies and update records. Contact insurance providers. Review documents and ensure compliance.
Virtual Assistant - Account Supervisor
AU Tax
·
January/2024
–
/
Process taxes and support clients. Assist with Australian Taxation Office (ATO) related matters for remote clients.
Account Head Supervisor - Back Office and Content Moderator
Shopee
·
January/2023
–
/
Validated video files for intended purpose. Assisted management. Performed market research and gathered processing data.
Team Manager - T-Mobile Billing and Sales
ALORICA
·
January/2020
–
/
Conducted performance reviews, set measurable goals, and implemented action plans to improve sales and billing platform optimization.
Customer Service Specialist - AT&T Account Sales and Billing Associate
VXI Global Solution
·
January/2019
–
/
Provided sales and billing support for AT&T account. Managed customer interactions and processed billing transactions.
