Customer Service Specialist | QuickBooks Online Bookkeeper | Accountancy Graduate

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer service professional with 7+ years’ experience, QuickBooks certified, trained bookkeeper, skilled in communication and problem‑solving.

Skills & Experience

Skills

Customer Service Specialist 5-10 Years

QuickBooks Online (Certified) Less than 6 Months

Experience highlights

Customer Service Representative

IBEX GLOBAL SOLUTION · December/2018 – Present

Provided high-quality customer support through live chat and email, handling 100–150 daily interactions with a consistent 107% performance score. Specialized in billing resolution, technical assistance, and account management while mentoring over 100 new hires. Recognized as Top Agent and VIP Awardee for two consecutive years. Skilled in Zendesk, Amazon Connect, Twilio Flex, Google Workspace, and Microsoft Office.

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