Customer Support Expert for ZenDesk, LiveChat, Shopify, and Gorgias

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Reliable and results-driven Executive Virtual Assistant with over 15 years of experience in customer service, administrative support, and e-commerce operations. Skilled in handling inbound and outbound communication, calendar management, appointment setting, and CRM updates. Proven track record of managing Shopify stores, resolving customer concerns, and supporting executive-level operations with professionalism and discretion.

Experienced in using tools like Shopify, MOJO Dialer, Freshdesk, Salesforce, Xero, Adobe Illustrator, and Mailchimp. Known for being self-sufficient, adaptable, and proactive in fast-paced remote environments. Passionate about delivering excellent customer experiences and streamlining business processes for improved efficiency and growth.

Skills & Experience

Skills

Adobe Illustrator 2-5 Years

Calendar Management 5-10 Years

CRM management 5-10 Years

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 10+ Years

Freshdesk 2-5 Years

~Data Entry 5-10 Years

- Customer Service 10+ Years

Mailchimp 2-5 Years

E-Commerce Management 5-10 Years

CRM > Salesforce 5-10 Years

Account Management; Customer Support > Sales Support > Lead Generation 5-10 Years

Chat Support > Social Media Management 5-10 Years

E-commerce > Shopify > Order Fulfillment 5-10 Years

Accounting > Accounts Payable>Bookkeeping>Quickbooks>Xero 2-5 Years

Customer Service > Gorgias > Shopify 5-10 Years

Experience highlights

Virtual Assistant (Medical)

Specialty Eye Care · February/2022 – Present

Scheduled appointments, verified insurance, and sent payment reminders.

Administrative Assistant

Bespoke Packaging · October/2022 – Present

Prepared quotes and design proofs via Illustrator, managed invoices and orders via Xero and ECWID, handled client emails and social media promotions.

Inbound Customer Service Support Representative

Firm Solutions · November/2020 – Present

Handled inbound calls, identified customer needs and orders, updated internal systems, and documented changes accurately.

Community and Support Manager

Empower · June/2018 – Present

Served as Community and Support Manager for Shopify stores, providing customer support via email and Facebook Messenger and moderating community engagement.

Administrative Assistant

BPO Made Easy · June/2018 – Present

Experienced in data entry, data retrieval, and reporting using myStratus, along with general administrative support and office/computer tasks.

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