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Nathaniel R.

Customer Service Representative, Real Time Analyst, Property Manager

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an experienced remote professional with nearly 8 years of experience in customer service, eCommerce support, virtual assistance, property management, maintenance coordination, and workforce operations. I have supported international clients and online businesses by handling customer inquiries, order processing, refunds, returns, product listings, administrative tasks, tenant communications, vendor coordination, and real-time workforce monitoring.

I am organized, detail-oriented, adaptable, and committed to providing excellent customer service while ensuring smooth day-to-day operations. I have experience working with platforms such as Shopify, Zendesk, Freshdesk, Gorgias, AppFolio, and other business tools. I work well independently, follow instructions carefully, and value clear communication, accuracy, and efficiency in every task.

I am always eager to learn new systems, develop my skills, and contribute to a team that values reliability, professionalism, and quality work.

Skills & Experience

Skills

Asana 1-2 Years
Workforce Management 1-2 Years
Data Analysis & Reporting 2-5 Years
Customer Support > Ecommerce 2-5 Years
Amazon Seller Central 2-5 Years
- Customer Service 5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years
CRM Systems 2-5 Years
Google Workspace 2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years
customer Support > Chat/Email > Ecommerce >Walmart 1-2 Years
Customer Service > Gorgias > Shopify 2-5 Years
Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 2-5 Years
• Live Chat Support 5-10 Years

Experience highlights

Maintenance Coordinator / Property Manager
VAA Outsourcing Agency · January/2023 – /
Managed day-to-day property operations, coordinated tenant communications, scheduled inspections and repairs, maintained records, and monitored rent payments.
Real-Time Analyst
Modsquad Inc. · January/2022 – Present
Monitored agent attendance and performance, managed real-time staffing adjustments, prepared workforce reports, and collaborated on operational efficiency improvements.
eCommerce Product Lister & Email Support
Unify Automation · January/2021 – Present
Created and optimized product listings on Amazon and Walmart, provided email support, managed customer inquiries, and performed quality checks across marketplaces.
Customer Service Representative
Techstyle Fashion Brands · January/2018 – Present
Delivered customer support via live chat and email for fashion brands, resolved order and billing issues, educated customers on products, and managed cross-functional resolutions.
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