Skills
2-5 Years
Account Management
2-5 Years
Calendar Management
2-5 Years
CRM management
2-5 Years
Appointment scheduling
2-5 Years
Office & Administration
2-5 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Dependability
5-10 Years
Customer Support > Chat Support >Technical Support
1-2 Years
• Time Management
2-5 Years
Email Management > Time management > File Organization
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Computer proficiency
2-5 Years
Experience highlights
Customer Service Support/Admin Support
Realbase
·
November/2022
–
Present
Resolved client concerns and improved satisfaction by 15-25%. Managed multiple accounts, organized team activities, and streamlined office processes with new administrative procedures.
Technical Advisor/Customer Service Support
Concentrix
·
August/2021
–
Present
Provided technical support with 90% resolution rate. Developed product knowledge and achieved Star of the Quarter award for two consecutive months.
Customer Service Representative/Account Associate
VXI
·
December/2020
–
Present
Handled 50+ daily calls for customer signup and service updates. Achieved 90% satisfaction ratings and recommended process improvement reducing cancellations by 5%.
Full Time Missionary
New Zealand Hamilton Mission
·
June/2016
–
Present
Served full-time voluntary mission providing community service and outreach for two years.
