Customer Experience Operations Analyst

Verified

$17/hr

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Outline

Looking for Full-Time work (12 hours/day) at $17/hour

Associate Degree

English proficiency Native

Professional Summary

Customer Experience Operations Analyst with 8+ years in operational analytics, customer operations and customer experience management.

I build the reporting that operations and client teams use to make decisions. KPI dashboards, SLA analysis, root-cause investigations, and workflow reporting, mostly in Power BI, Tableau, Domo, Redash, Excel, and SQL, with the ETL pipelines behind them. The work I like best is finding where things keep breaking down, understanding why, and helping teams fix the problem at the workflow level rather than patching the symptom.

Lately I've been moving deeper into ecommerce customer operations, with Gorgias and Shopify Analytics certifications. Fulfillment visibility and workflow automation are where I want to build next.

Open to remote and hybrid roles in Customer Experience Operations, CX Analytics, and Operational Reporting, ideally in ecommerce or somewhere operations move quickly.

Skills & Experience

Skills

Office and Administration > Data Analytics 5-10 Years

Office and Administration > Leadership 5-10 Years

Microsoft Excel 5-10 Years

Slack 5-10 Years

Data Analysis and Rootcause Analysis 5-10 Years

Advertising > Google Analytics Less than 6 Months

Office and Administration > Data Analytics > Tableau 2-5 Years

Office and Administration > Power BI 2-5 Years

Salesforce CRM 2-5 Years

Zendesk 2-5 Years

Operations & Workflow Management 2-5 Years

Workflow Optimization 5-10 Years

CRM Management – Using tools like GoHighLevel, HubSpot Less than 6 Months

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