Virtual Assistant | Administrative & Customer Support Specialist

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

I’m a Virtual Assistant and Administrative Support Specialist with 5+ years of combined experience in virtual assistance, customer service, technical support, and procurement.

I help business owners and teams stay organized and keep their daily operations running smoothly. My experience includes email and calendar management, data entry, customer and client communication, procurement and supplier coordination, research, document management, appointment scheduling, and social media support.

I also have experience with Canva graphic design, basic video editing, website support through Wix and WordPress, email marketing, and AI-assisted content creation.

I’m comfortable using tools such as Google Workspace, Microsoft Office, Canva, CapCut, Asana, ActiveCampaign, Klaviyo, ManyChat, Wix, WordPress, and various AI platforms.

I’m organized, detail-oriented, adaptable, and a quick learner who takes ownership of tasks and values clear communication, accuracy, and reliability.

Skills & Experience

Skills

Customer service 1-2 Years

Data Entry 2-5 Years

Virtual Assistance 6 Months to 1 Year

Email Management 2-5 Years

Administrative Support 6 Months to 1 Year

Web Programming > CMS > Wix 1-2 Years

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Chat Support > Social Media Management 2-5 Years

Basic Graphic Design>Canva 1-2 Years

Google Workspace 2-5 Years

ActiveCampaign 1-2 Years

SEO >WordPress 1-2 Years

Canva> Basic Photoshop> 2D Design > Autocad > Sketchup > Capcut 1-2 Years

HeyGen 1-2 Years

Experience highlights

Virtual Assistant & Digital Operations Support

Private Small Business Owner · July/2025 – Present

Manage inbox, calendar, client databases. Schedule and manage social media content across platforms. Design content with Canva. Edit marketing and AI videos. Maintain websites and email campaigns. Streamline workflows and conduct business research.

Procurement Specialist

Harmony Marigold Practic Phil. Rep. · January/2024 – Present

Negotiated pricing and supplier agreements for cost efficiency. Built and maintained strong vendor relationships. Conducted market research to identify competitive suppliers. Managed purchase orders and procurement documentation.

Technical Support

Teleperformance · July/2023 – Present

Provided technical troubleshooting via phone, email, chat, and remote access. Assisted customers with software installation and system setup. Resolved technical issues efficiently to reduce downtime.

Customer Service Representative

Concentrix · November/2021 – Present

Managed high-volume inbound customer inquiries. Resolved billing and product concerns accurately. Maintained strong customer satisfaction performance. Assisted in training and supporting new hires.

Pharmacy Assistant

Three-Sixty Pharmacy · January/2021 – Present

Assisted in prescription dispensing under pharmacist supervision. Managed inventory organization and stock monitoring. Processed payments and handled daily reconciliation.

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