Healthcare Support Specialist | Medicare PDP | HIPAA Compliant | BPO

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am a seasoned Virtual Assistant and Outbound Specialist with 5 years of solid BPO and call center experience, specializing in Cold Calling, B2B Lead Generation, and Sales Support. My background includes successfully driving outbound fundraising campaigns for US-based accounts, handling over 100 cold calls daily, overcoming gatekeepers, and masterfully managing objection handling to secure conversions. I am highly skilled in using sales CRM systems and managing data with absolute accuracy. I possess strong conversational English, a resilient mindset for outbound sales, and I am ready to help you build a solid sales pipeline from my home office.

Skills & Experience

Skills

Customer Support 2-5 Years

Experience highlights

Customer Service & Insurance Support Specialist | Everise

EVERISE · September/2024 – /

Handled multiple US-based accounts across healthcare and insurance support:
Property & Casualty Underwriting Insurance (Apr 2025 – Apr 2026)
Processed policy inquiries for home and auto insurance, managed policy changes and payments, and provided accurate coverage information to clients.

Medicare Part D / Prescription Drug Plan — WellCare (Sep 2025 – Jan 2026)
Assisted members with prescription drug coverage, formulary tiers, eligibility verification, and pharmacy coordination. Maintained 100%

Online Exam Proctor | Datamatics Global services

DATAMATICS GLOBAL SERVICES · December/2022 – Present

Conducted real-time online proctoring for international certification examinations via the Kryterion platform.
Identity Verification: Validated government-issued IDs and biometric data for international examinees before each exam session.
Live Monitoring: Simultaneously monitored multiple live testing sessions, detecting and reporting suspicious behavior and unauthorized materials in real-time.

Security & Compliance: Performed 360-degree environmental scans and enforced strict testing protocols

Outbound Sales & Fundraising Specialist (Avatar Representative) | Iconcept contact solution

Iconcept contact solution · February/2019 – Present

Executed outbound fundraising campaigns for US-based veteran and non-profit organizations using Avatar/Pre-recorded audio technology.
Donor Engagement: Managed pre-recorded audio responses strategically to ensure natural and effective communication with potential donors.

Campaign Performance: Consistently met and exceeded daily and weekly pledge and donation targets through persuasive communication and lead qualification.

Quality Assurance: Maintained 100% QA compliance score while handling 10

Sales Representative

Real connect call center inc. · January/2015 – Present

Engaged prospects using structured sales scripts, adapting messaging in real time to increase close rates.
• Accurately entered and maintained customer data in the sales CRM database after each interaction.

IT Support & Digital Printing Technician

Inks and Printing shop · May/2011 – Present

Managed day-to-day operations of a digital printing shop, providing technical support and customer service.

Technical Support: Performed troubleshooting and basic maintenance on PC workstations, printers, and peripheral equipment to ensure zero downtime.

Customer Service: Assisted clients with file preparation, layout adjustments, and print specifications using various computer applications.

Operations Management: Handled end-to-end production workflow from client order to final print output,

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