Skills
Customer Support > Email Support
6 Months to 1 Year
Customer Support > Technical Support
5-10 Years
Office and Administration > Data analysis
Less than 6 Months
Quality Analyst
10+ Years
Handling Inbound/Outbound Calls
2-5 Years
Experience highlights
Quality Assurance Specialist
TPG / Tech Mahindra
·
March/2015
–
/
Call monitoring for Sales Department (Inbound and Outbound)Call Monitoring for Helpdesk Department (NBN)Coaching sessions focused on discussing reviewed staff callsFacilitated QA talks, Call SynergiesHandled POC tasks which includes QA Team EOD reports and management
ADSL Engineer
TPG
·
March/2012
–
Present
ADSL escalation ticket handling
Appointment setting for technician visits
Complaint handling
POC task for QAT (Quick Assessment Team)
Helpdesk Technical Support Representative
TPG
·
November/2009
–
Present
ADSL, Mobile and Dial Up inbound and outbound calls
Senior technician task
Floor support task
NBN trained for Quality Assurance purposes
Technical Support Professional
Sykes Asia, Inc
·
October/2008
–
Present
AT&T Managed Internet Service Account
Inbound and Outbound calls
Ticket handling
Technical Support Representative
Teleperformance, Philippines
·
December/2007
–
Present
Verizon - Internet Connection Account
Inbound and Outbound calls
