Outline
Looking for Freelance work (8 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Results-driven Virtual Assistant and Technical Support Professional with extensive experience providing administrative support, customer service, and technical assistance through chat and email channels. Skilled in troubleshooting software and hardware issues, managing customer inquiries, handling email correspondence, data entry, calendar management, and maintaining accurate records. Adept at resolving customer concerns efficiently while delivering exceptional service and maintaining high levels of professionalism. Proficient in Microsoft Office, Google Workspace, CRM systems, ticketing platforms, and remote support tools. Known for strong communication skills, attention to detail, problem-solving abilities, and the capacity to manage multiple tasks in fast-paced remote environments.
Skills & Experience
Skills
Office and Administration
Communication Skills
Organizational Skills
Technical Skills
Tools and Software
Marketing > Social Media Management
Experience highlights
Virtual Assistant
PhotoUp Philippines
·
March/2022
–
May/2024
Dedicated and detail-oriented Virtual Assistant with strong administrative, communication, and organizational skills. Experienced in managing emails, scheduling appointments, handling customer inquiries, maintaining records, and providing remote support to clients. Proficient in Microsoft Office, Google Workspace, data entry, and customer service. Committed to delivering efficient and accurate support while maintaining professionalism and confidentiality.
Data Entry Specialist
Executive Boutique
·
November/2016
–
Present
Entered and maintained large volumes of data with a high level of accuracy.
Verified data for completeness and corrected discrepancies.
Updated records and databases regularly.
Generated reports and organized electronic files.
Ensured compliance with data security and confidentiality policies.
Collaborated with team members to improve data management processes.
Met daily and weekly productivity targets while maintaining data accuracy.
Verified data for completeness and corrected discrepancies.
Updated records and databases regularly.
Generated reports and organized electronic files.
Ensured compliance with data security and confidentiality policies.
Collaborated with team members to improve data management processes.
Met daily and weekly productivity targets while maintaining data accuracy.
Accenture Philippines Inc.
IT Remote Desktop Support
·
August/2015
–
Present
Provided remote technical support to end users via phone, email, chat, and remote desktop tools.
Diagnosed and resolved hardware, software, printer, and network connectivity issues.
Assisted users with password resets, account creation, and access permissions.
Installed, configured, and updated software applications remotely.
Managed support tickets and documented resolutions in the ticketing system.
Escalated complex issues to higher-level technical teams when necessary.
Maintained high custome
Diagnosed and resolved hardware, software, printer, and network connectivity issues.
Assisted users with password resets, account creation, and access permissions.
Installed, configured, and updated software applications remotely.
Managed support tickets and documented resolutions in the ticketing system.
Escalated complex issues to higher-level technical teams when necessary.
Maintained high custome
Technical Support Representative
Convergys Philippines / Concentrix
·
March/2010
–
Present
Responded to customer inquiries and provided technical assistance via phone, email, chat, and remote support tools.
Diagnosed and resolved software, hardware, and connectivity issues.
Documented customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalated complex technical issues to higher-level support teams when necessary.
Guided customers through product setup, configuration, and troubleshooting procedures.
Maintained service quality standards and met perfo
Diagnosed and resolved software, hardware, and connectivity issues.
Documented customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalated complex technical issues to higher-level support teams when necessary.
Guided customers through product setup, configuration, and troubleshooting procedures.
Maintained service quality standards and met perfo
Technical Support Representative
Teletech Philippines
·
November/2008
–
Present
Customer-focused Technical Support Representative with experience providing technical assistance, troubleshooting software and hardware issues, and resolving customer concerns efficiently. Skilled in diagnosing technical problems, documenting solutions, and delivering exceptional customer service through phone, email, chat, and remote support channels. Strong problem-solving abilities with a commitment to achieving high customer satisfaction.
Contact Details Are Private
Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.
Create Free Account
Already have an account? Log In